Washington  / Morocco Board News--The Moroccan community's ongoing complains over Royal Air Maroc (RAM) prices and services hit feverish pitch to the point where during recent visits by a Moroccan Minister to Washington DC, Moroccan officials started their meetings by asking the attendees not to bring up this subject. The Moroccans of North America are appalled by what they perceive as abusive pricing practices by an airline that has monopolized the Casablanca-New York flight without oversight by the Moroccan Ministry of Transportation and with no consumer protection laws in place to shield flyers from predatory practices.

As it stands today, a round trip ticket for the 7 hours flight between New York and Casablanca, during the low season, is around $ 900.00. Unlike other similar international destinations where airlines can compete in a fair environment, ticket prices to Casablanca hardly fluctuate. During the summer when airline prices jump, flights from New York to Casablanca reach $1500.00. A family of four will need to come up with the hefty price of $6000.00 to be able to visit family and friends. This large sum is out of reach for many families which makes the trip impossible for numerous Moroccans living in the United State including second and third generation Moroccan-Americans. By discouraging future generations from traveling to the old country , RAM shortsighted pricing policy eventually weakens ties between second generations and their homeland costing the Moroccan economy present and future revenues as well as political and diplomatic clout.

The RAM high sky prices, the poor condition of some of its planes and the spotty service of the Casablanca-New York flights continue to irk and distress the Moroccan communities in the USA and Canada. The issues of RAM inexplicably high prices and its unresponsive approach in dealing with the concerns of its clientele have created a sense of despair and abandonment in the Moroccan community. Such feelings have negative social, economic and political ramifications on the relations between the Moroccans of North America and their homeland.

The RAM approach of "if you do not like to fly with us then take your business somewhere else" could work, if the airlines was operating in a fair economic environment. However, Morocco's national airline is in a unique position, especially after other airlines give up on competing with RAM in New York. Because of the nature of the American market, RAM strong presence in Casablanca and the pricing scheme with its "ally and co-conspirator" Air France, RAM can effortlessly drive any competing airline out of business on the lucrative Casablanca-New York. 

The Moroccan community is not asking for a hand out form RAM. In fact, Royal Air Maroc asked for a bailout form the Moroccan government early this year. The RAM turned for help to the same taxpayers that the company's managements and employees loathe.

The press that caters to Moroccan expatriates is not alone n reporting on the troubled airline bad service. Reviewers, mostly non-Moroccans, wrote poor reviews on SKYTRAX, the largest airline review site. RAM average on SKYTRAX was a dismal 1.9 over 10 with 184 reviews. 

Past complains did not do much to push RAM to change its ways. Yet, it is inexcusable and upsetting that hard- working Moroccan-Americans are denied family visits to Morocco because of a deprived policy implemented by a mismanaged public company. Concerned citizens will continue to demand justice in a country where the average citizen has few outlets to complain. Grandmothers in Morocco who have not seen their American born grandchildren in years and Moroccan-American children who hope to meet their cousins in the homeland are praying that Moroccan officials address their concerns at last.

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Too expensive fares?? said:

... RAM has a monopoly for being the only airline offering direct flight between US and Morocco. Prices are a little bit higher compare to others but others do not fly direct. RAM has to differentiate herself for the convinience of flying direct to Morocco. In addition to increasing fuel prices as well as an increase in airport taxes, RAM prices remain high but in line with other companies. If it was up to RAM, i can guarantee you that will not even fly direct to the US so be thankful that your national airline has a strong presence in the US (5 to 7 flights per week) As an Fyi, Benhima nor RAM staff set the price for RAM flights...

02/22/12

Moroccans in the said:

... US are expert when it comes to criticizing Moroccan instituions, and authors in this site have proven that to be true. They are the worst customers to deal with thinking that they are above RAM staff and anything that is "Moroccan". RAM prices are justified and in line with the competition. Keep in mind that RAM is the only airline that offers direct flight from the US to Morocco. RAM customer service is not the best but it is no different that any other service provided in Morocco. A RAM happy flyer

02/22/12

I love RAM said:

RAM is the only company i fly to go to Morocco I am very pleased with la RAM and i will continue using them. Sorry for all the people who do not use it

02/21/12

to RAM lover said:

RAM is bankrupt RAM is on the verge of be bankrupt- I guess that is Benhima legacy- This website is the best that happen to Morocco in the US= Real Moroccans that defend Morocco and do not kiss a@s and try to get Grimas and Wisam are here defending the country. If Moroccans could fly other airline they would- nobody has a problem with a national airline that serves the poeple but RAM diservice them- do not play natioanalist when it feets you- by the way there is another review of yur beloved RAM: I hope Benhima gives yu a job or a raise- Casablanca to Laayoune, Morocco and Casablanca to JFK. First trip was wonderful first class seating and very attentive staff. From Casablanca to JFK, however, it was a completely different story. During the 6.5 hour flight, I saw the flight attendants twice - once to drop off our lunch, once a few hours later to pick up the garbage before landing. People had been pushing the call buttons, but attendants never responded. The inflight video system was horrible and the aircraft was dirty. Conveniently, I was on an aisle seat near the galley, so I continued to get up and refresh my drink and snacks as I chose.

02/17/12

""""Benhima's and other ceo's bad managemet"""" said:

What do you know about management?? Did you work under his direct supervision to judge him or under any other RAM CEO's? Can you please take over RAM so we can see some "good management". I suggest some of you learn to use spell check before making a comment, and also before criticizing others without knowing them nor the facts. RAM never forces anyone to fly RAM! By reading comments in this site, i can sense the complex of not using a moroccan product. Once again the majority of RME never got on a plane before coming to the US to immigrate and now they are experts when it comes to flying... And of course, anything is better than RAM. What a shameful moroccan community in the US.

02/17/12

to RAM lover said:

to RAM lover It is pp like you that keep mediocracy around in Morocco. your CEO Benhima is failure with RAM as he was a failure in his other positions including Gov. of Casa. RAM plane are full becuase of monolply and most of the migras you despise- because you are not- have to fly with elferly and children and are forced to fly your RAM. once again as the article mentions RAM is a public company that uses the overtaxed morccan public that cant' even fly to hide Benhima's and other ceo's bad managemet. No body cares about the little guy in MOrocco and that is why we have all the problems now. but then you do not care- I do not fly RAM but I will not keep quite-

02/17/12

forced to fly ramand hates it said:

ram monopoly and abuse it This article is about ram driving competition bcz of monopoly and deceit. ram is public company screwing moroccan tax payers.In europe where there is competion noone flies and nobody cares or writes about yur stincky ram

02/16/12

To proud moroccan said:

You are so right I am in denial, do not speak english and work for RAM, and guess what?? I love RAM and will only fly it... For being so right and so brilliant, i suggest you post for the next opening to replace RAM CEO

02/16/12

Moroccans are very good at complaining said:

... and also criticizing. Read the comments posted and judge for yoursef. Do not hate me but i just booked a ticket with ram I know you will hate anyway and someone will write some more irational feeback on ram.

02/16/12

I fly laram and have no problems said:

... As someone stated earlier, NO ONE IS FORCING YOU TO USE RAM!!!!

02/16/12

ProudMoroccan said:

Farewell RAM, Morocco's shame ! Another review from http://www.airlinequality.com/Forum/maroc.htm Cancelled our original flight to Morocco from JFK due to weather, then they failed to notify of the rescheduled time. Because they had failed to notify so many passengers, the rescheduled flight was delayed, causing us to miss our connection in Casablanca. After having to spend a night in Casablanca, we arrived in Marrakech 40 mins late only to discover our bags had been lost. On our return, arriving at the airport in Marrakech we went to check-in only to find our flight home was oversold, after seeing 3 different agents, they finally issued our boarding passes. We thought things were finally running smoothly until we arrived in New York and discovered once again they had lost our bags. The delays and baggage issues were exacerbated by terrible customer service.

02/16/12

ProudMoroccan said:

To Farewell with love Below are reviews by an American tourist for all to read.RAM is Morocco's shame- I guess who complained about Mr. Farewell must be in denial, not understand English or RAM employee. Washington DC to CMN. DC to JFK was smooth. JFK to CMN was poor. The overhead buttons weren't working, the sound on the old fashion screens was mute with no headphones. FA's were rude and impolite, one flight attendant got into a verbal argument with a passenger. I have to say it is getting annoying to accept this treatment.

02/16/12

Mr Farewell, any facts? said:

... The fact that everyone is not happy about RAM per the comments on this site is for sure not a true representation of the real situation.

02/16/12

Good observation Mr Farewell said:

and hopefully, your observation will make you realize the audience quality of this site confirming the poor article. In the meantime, RAM flight are full... Go figure why is that. Oh yeah, i forgot, Moroccan living in the US hate RAM and they think that business is a priority to RAM. Time for another petition to our king. Where is Mr Temsamani when we need him. This time, the petition should ask RAM to offer free first class tickets for tickets between JFK and Casa to our Moroccan diaspora. Pathetic!

02/16/12

Farewell said:

Responding to the previous post It seems like you're the only one who seems to be happy with their service... That is good to hear. The rest of us here just like to complain for no apparent reason

02/15/12

To Mr Farewell and said:

anyone who dislike RAM, Just do not fly RAM and keep quiet. So much nonsense and useless critics about RAM. I have been using RAM for the past 23 years and it is the only company that i will fly. Thank you RAM for all what you do.

02/14/12

Farewell said:

This is an article I posted a couple of years ago on the subject Farewell Royal Air Maroc In October of 2009, I wrote the following… Potential Customer I haven't flown RAM for over 20 years, I think. I just haven't had much luck with them. The delays, the lost luggage and the missing connections kept me away from RAM. This is not their fault, it is the airport to blame, JFK. The moment they open the DC route, I will be happy to give them another try because I can't find any airline in the world that will fly me from DC directly to Casablanca with no stops in between. Today, July 08 2010, I say… Farewell to Royal Air Maroc... I used RAM for an internal flight from Casablanca to Agadir, what a nightmare! Since my 1 year gets car sick frequently, I decided to spare her the agony of a 7 to 8 hour car trip and decided to get my family of 4 an easy 40 minute flight from Casablanca to Agadir. 3 tickets cost me close to $450.00, a bit expensive but we had no choice because there is no other choice but Royal Air Maroc. First getting to the Casablanca airport, after getting there, the police wouldn’t let us drop off at the terminal’s entrance; imagine 2 kids, 2 adults and the luggage. We had to drive to the parking area and hire a porter and walk from the parking to the terminal. Still, I am not complaining, I just don’t know what the reason was for the detour. Anyway, the flight was a little delayed but we got there close to the time outlined, very thankful and impressed. After 10 days in Agadir, it was time to come back to Casablanca to prepare for my trip to the USA in 2 days, my flight to Casablanca was scheduled to leave at 10:30 AM. We got there at 8:30 AM, presented our identification to the RAM Agent who was typing at the computer for nearly 30 minutes before telling us the plane is full and nothing can be done. Back and forth for another hour and finally booked us for the evening flight at 7:30 PM and the only choice was to wait at the airport. Waited for another 8 hours with a 1 and a 4 year old kids, finally back to the terminal at 7:00 PM, waited and waited with other passengers until 8 PM and an announcement was finally made that the flight was cancelled. Everyone was outraged and stormed to the front desks demanding an explanation from the Agents who were not surprised because they were used to this happening often. How can you have a reservation and have the plane full, doesn’t add up... Anyway, my wife and I were extremely disappointed by the way we were mistreated by the Airline and the only choice we had was another flight the next day at 10:30 AM. My point is that I haven’t flown RAM for over 20 years and decided to give the Airline another chance, I was mistaken and that is why I am saying Farewell to Royal Air Maroc. Thank you.

02/14/12

Farmer said:

Customer Service When did it become necessary for an airline to determine its fare based on parents' desire that their children visit their grand parents? Apply this to the US, and you would say that US airlines should drop their fares around Christmas and Thanksgiving. That would sound crazy, would not it? RAM should charge as much as the market can bear. RAM is not responsible for problems with Tourism. The problem is that Moroccans are generally not that brilliant in customer service when they work in mid-to-large companies. Tourism in Morocco would improve if RAM, hotels, taxis, restaurants,..., hire all-Asian staff.

02/08/12

Moroccan Patriotic said:

let's do it I can’t agree more with you Mr. “LET IT GO” when you said The Moroccan tourism sector is suffering because RAM still holds a monopoly on many routes including the NA ones as a result of gov protection of this POS airlineThe Moroccan tourism sector is suffering because RAM still holds a monopoly on many routes including the NA ones as a result of gov protection of this POS airline. It is absolutely true what you just have said. Also imagine if RAM ticket was fair, wouldn’t you want to go home twice each year to visit your family? your parents that are probably old and you need to spend some time with them before they die? Wouldn’t you want to see your kids also visiting their beloved relatives and country every year? Why RAM is preventing our kids from this? Haram haraaam haraaaaaaaaaam ya RAM. The RAM would benefit more if the management were smart enough to lower the price and everybody will be happy. I JUST BOUGHT TWO TICKETS and I didn’t buy it from RAM. No wayyyyyyyyyyyyyyyyyyyyy….let somebody else take my money instead of RAM. I have something for you my Moroccans. Why can’t we put a video on you tube and our children bagging RAM and the government to let them go visit their grand parents and their beloved country. This way the whole world will see it, to embarrass RAM and its management.

02/07/12

Saad B said:

alternative to RAM Hey guys, I don't live in the US but I've been twice there, and on both occasions I paid less than 400 euros (around 525$). Here is a tip: buy a round-trip ticket to and From Madrid. There are several direct flights to Madrid from New York, Philadelphia, Chicago, Detroit, Los Angeles, DC, Atlanta and Miami, and the price of the ticket is generally between 300 and 400 euros (395-525$) if bought at least one month in advance. From Madrid you have several cheap flights to several moroccan cities, with low cost companies like Ryanair or Easyjet with prices starting from 30$. If you plan very well your trip, you won't pay more than 600$ and you'll enjoy a more confortable trip. Let's stop subsidizing a company that treat its own customers like sheep.

02/07/12

NadorPlus said:

RAM-احتجاج عدد كبير من المسافرين Case in point الاثنين 06 فبراير 2012 - 08:45 عرف مطار الناظور ـ العروي الدولي، صباح أمس الأحد، احتجاج عدد كبير من المسافرين القاصدين الديار الأوروبية جراء غياب طائرتين افترض أنهما ستقلان المسافرين. المسافرون المحتجون، وهم القاصدون لفرانكفورت بألمانيا مرورا بالدار البيضاء، وكذا آخرون متوجهون صوب بروكسيل البلجيكية، لم يتمكنوا من السفر في الوقت المحدد.. وذلك لغياب الطائرتين المرفوق بعدم توفر أي تفسير من مسؤولي الخطوط الملكية المغربية الضامنة للرحلتين. تصريحات متطابقة استقتها "ناظور بلوس" أكدت على "سيادة جو من اللامبالاة في التعاطي مع معطى خطير من حجم عدم توفير الرحلات المدفوع ثمنها".. وقد قرن ذلك بـ "عدم اهتمام الخطوط الملكية المغربية بمحن الراكبين وإقصائها للشق التواصلي في تعاطيها مع الزبناء" وفق تعبير الغاضبين المتواجد بينهم أطفال وكبار في السنّ من الجنسين. *يُنشر بالاتفاق مع ناظور بلوس

02/06/12

AhmedO said:

MR Said Bensaid, The problem is not money. I am happy to pay a good price for a good service. In RAM the service as noted by everyone is s**t and yet the cost is very high compared to other airlines. I live in UK and for me I have made my decision to never use RAM again I have multiple choices where I get treated 100 times better then with RAM. Unless RAM changes the whole management team, my decision will not be changed...

02/06/12

Hicham-NC said:

... Moroccan Patriotic : go for it, i don't have kids but I'll share everywhere, And I know ppl in the ONEP so lets do it.

02/04/12

abdelmjid said:

to Mr. Paul Hu Li From your name, I can tell you are not Moroccan...so what are you basing your comments on? Morocco has limited wealth???hahaha....really? what's killing Morocco is corruption and nothing else. Morocco has infinite resources, but unfortunately they are being sucked dry by a few.

02/03/12

abdelmjid said:

We need to boycott la RAM so it goes out of buisness....enough said this company like most Moroccan run corporations has NO leadership. You pay big bucks for the convenience of a one shot flight from Ny to Casa and you get treated like garbage by everyone that works there. this airline is a huge embarassement, the crew is made of ill mannered flight attendants who don't even take the time to wash their greasy hair, and most of the time look and act very unprofessional. for tourists travelling to Morocco for the first time, they get a taste of what to look forward to, before even setting foot at the Casa airport. We as Moroccans need to drop this company and look elsewhere, soon they will go out of business and that would be quite a relief.

02/03/12

lkhmaj said:

Dima You should contact Mr Temsamani for the videos. He seems to have a good hand on how to make things worst for morrocans living abroad. Maybe he can make a video and address it to our king. He created a petition addressed to our a king a few years back so i am sure videos will give another reason to RAM to reaise their prices. Thank you mr Temsamani for all your negative contributions to the Moroccan community leaving in America

02/02/12

Moroccan Patriotic said:

let's do it I can’t agree more with you Mr. “LET IT GO” when you said The Moroccan tourism sector is suffering because RAM still holds a monopoly on many routes including the NA ones as a result of gov protection of this POS airlineThe Moroccan tourism sector is suffering because RAM still holds a monopoly on many routes including the NA ones as a result of gov protection of this POS airline. It is absolutely true what you just have said. Also imagine if RAM ticket was fair, wouldn’t you want to go home twice each year to visit your family? your parents that are probably old and you need to spend with them some time before they die? Wouldn’t you want to see your kids also visiting their beloved relatives and country every year? Why RAM is preventing our kids from this? Haram haraaam haraaaaaaaaaam ya RAM. The RAM would benefit more if the management were smart enough to lower the price and everybody will be happy. I JUST BOUGHT TWO TICKETS and I didn’t buy it from RAM. No wayyyyyyyyyyyyyyyyyyyyy….let somebody else take my money instead of RAM. I have something for you my Moroccans. Why can’t we put a video on you tube and our children bagging RAM and the government to let them go visit their grand parents and they beloved country. This way the whole world will see it, to embarrass RAM and its management.

02/02/12

let them go said:

where is the management This is the only airline that I know where the crew says it is forbidden to smoke on board and on lavatories then proceeds to do exactly that I kid you not! The service sucks and the toilets always smell like Moroccan 3rd division soccer stadium toilets...I say privatize it or let it die. The Moroccan tourism sector is suffering because RAM still holds a monopoly on many routes including the NA ones as a result of gov protection of this POS airline

01/31/12

Yet Another Moroccan said:

In response to Mr Paul Hu Li's post What are you even talking about? What does terrible customer service have to do with solar energy? Your personal experience aside, it is a very well established fact la RAM has a terrible track record in abusing its monopoly and treating its customers like garbage. I am not going to cover again all the terrible experiences listed here, but suffice to say that each time I used la RAM in the past (they probably still do this), they require a two-hour confirmation for their NYC-CMN/CMN-NYC flights. This means anyone who shows up late because of their connecting flight is screwed. Also, they double-book their flights. This means you might show up two hours before your flight in Casablanca to be told you are late and the gate is closed. This means the ticket for which you paid has been resold. As someone who was a victim to this scam once, and had to purchase another ticker for $1,000, I can confirm this airline is running large-scale scams, especially with double booking. You are either inexperienced or a shill for the airline. My money is on the latter.

01/29/12

Farmer said:

USD too low Back in the mid-nineties, a CMN-JFK round-trip ticket was typically $550. At the time, the USD/MAD exchange rate was around 11 MAD per USD. So, in Dirhams, the ticket used to cost MAD 6000. Since then, the price went up by 64% in USD, but the increase is only 25% in terms of Dirhams. That is not bad when you compare the new oil and labor costs with the same 17 years ago. What really sucks about RAM is its business lounge.

01/29/12

Paul Hu Li said:

Royal Air Maroc I have to say that whenever I have travelled to Marocco I have not noticed these "alleged poor services"! Try flying by EasyJet and Ryanair. It is inevitable that some people will always moan but that is life. Replacing a fleet of aircraft which is, presumably, what some of the writers to these notes suggest is very expensive and a major investment. Morocco is a country of limited resources and wealth and until it manages to build up irs infrastructure in terms or Renewable Energy (in the MENA agreed sponsored Solar Cell Economy proposed in the desert with the latest Spray Applied Photo-Voltaic-Electric-Cellular technology which will being such installations costs down to 15% of current Thin Film Cells) and the Renewable Fuels derived from the Conversion of Municpal Solid Waste to Ethanol (as proposed and agreed for Agadir and Rabat using the Genesyst technology from England) then the concentration of effort is to maintain the economy going forward.

01/29/12

Sahrane said:

What expect from a corrupt regime? first RAM is not interested in the second and the third generations cause in their eyes they are troublemakers the young are, and not worth it ,and most of them don't feel strong attachement to the country and usually most of them are student,but on the other hand they are more interested in the first generation with more money and they're willing to pay any price for the trip and most of them don't complain cause they're scared of retribution. honestly i'm surprise that it never went down considering the sheer incompetence and rampant corruption.once they killed some airport workers who were deicing the plane in canada.

01/28/12

Moroccan Patriot said:

RAM is not the Problem, the Moroccan Govt is to blame The Moroccan govt. is who I blame. Everyone knows that RAM is run by criminals and thieves. Everyone knows that it takes a special kind of criminal to lose money on a monopoly and have the gall to then ask the people they treat with such disdain for a bail out? The Moroccan Government needs to stop giving any special treatment to RAM. In other words, not only should they stop any current investments they may currently have in the company, but they should also launch an investigation into how the incompetent people running the company managed to lose money despite having a monopoly!!! Once the quick, impartial investigation is concluded, those who acted criminally should be jailed and those who acted negligently should be fired. All Tax payer money should be recouped from RAM with interest and if the company does not have enough money to continue functioning after paying fines, they should be left to go out of business. With RAM out of business, the Moroccan govt. could then open up the route to a number of foreign airlines to fly the route. Down the line, the Moroccan govt. could offer slight incentives to Moroccans who want to create a company to replace RAM. This is what SHOULD happen, and what WOULD happen if the Moroccan Govt. wants to do what is in the interests of the Moroccan people. Unfortunately, the Moroccan government does not care about the Moroccan people, so the solution seems to be for Moroccans to stay where they are and if they have to come to Morocco, deal with the indirect flights. It is a major inconvenience, particularly if you have young children... but there are no other options. Incidentally, if the Mafia family running RAM were to be jailed for embezzlement, I am certain the World bank would see that as a positive and reduce the Moroccan interest rate on loans - hint - hint...

01/28/12

Explorer said:

I despise RAM because.... La RAM is a joke! I have not used the Moroccan airline in almost 18 years. The last time I used it I was flying to London for a visit before heading back to the States. My flight was departing at 2pm from Casablanca. I arrived to CMN around 11 am only to be told that I was "late", and that the flight had left. I simply looked up and pointed to the agent that the arrivals/departures board over his head showed 2pm for departure time. He just insisted that I was wrong. Long story short I blew a fuse or two and they insisted that I was unruly and they will call the cops. I begged him to do just that. So they brought out a police officer in civilian clothing. He dutifully repeated the same nonsense, and I told him I was not leaving until I see his boss, and if not ..blah blah. At which point he asked me to follow him, we went down to the tarmac, he grabbed my bag and drove me in a cop car to the plane that was on the runway. When I asked what was going on, he explained that someone from Rabat wanted to go "shopping" in the UK and thus the plane was rerouted to depart from Rabat. And so we were flown back to Rabat and left to bake in the sun waiting for our "jumbo jet setter" to arrive. Not once did we get an apology, or even an explanation, the pilots did not bother to clarify anything. Who gives two &^%*& about those fare paying travelers who were left hanging in Casa waiting for another flight on another day. Their lives don't matter, their money doesn't count. Who cares if someone had to go see a dying relative, attend a critical meeting, witness the birth of a child...who cares?!? Now here is the part that blew my mind. Once the mystery traveler showed up, those few around me on the plane, were shoving each other out of the way to steal a glimpse, tickled to share a flight. Go figure! And so ended my patronage of that backward a&% company. Like some of the previous commentators, I plan my trips back home around the itinerary. I may choose a city I have not been before and add it to my list of places seen. A couple of days layover, and then cruise on through to Almaghrib...

01/28/12

AA said:

... RAM This is a free world guys. You have to make your own choices. I have never used RAM for the simple reaon that I do have choices. Any of the European airline will take you to Morocco, maybe it takes longer and you might have to stay overnight somewhere in Europe, is that so bad. Plan it as a part of your vacation.Come ob take a charge and tell RAM and the uneducated and ignorant RAM emplyees ( loosers) to take a hike. If you are flying to Casablance from the US take Lufthansa, KLM or Iceland air to a Northern European City and connect to Casablanca. If you are flying from Europe take another European airline and go home with dignity. It is that easy. Norwegian airline flies direct from Copenhagen to Agadir, and Marrakesh. You make the decision, it is an adventure.

01/28/12

Mohamed Serroukh said:

London Too RAM giving the same problems here to, charging £500 to get me to Tangiers when we can get to Marakkach for £100 with easy jet and get a train north for £20, this multiplied by 6 people in my family is worth the time spent on the train north, RAM needs to get its head out of its ---

01/27/12

Mohamed Serroukh said:

London is in the same boat as New York We British Moroccans have the same problems with RAM as you guys in the States, RAM takes the P--s here to, I can fly to Marakkach for £100 return with easy-jet and get a train north over night for £20, or Pay RAM £500 to get me to the same place, this multiplied by 6 people in my family is worth the time spent on the train, RAM needs to get its head out off its a--

01/27/12

Morcelli said:

... Man en blanc, Yup, There is rep for that. Here is my little story. Once after RAM diverted us to Rabat for some fat dude who needed to be at the palace i guess for those greasy bastilas, they want to just let us go in Rabat, people started to get pissed off and screaming, of course one of them, they finally decided to take us back to Casa. The funny part is that they were few American travelers in the plane who did not have a clue of what's going on. They were just looking at everyone bursting from anger. I couldn't keep them in the dark, I explained to them what's going on, they just laughed and considered it as a part of their adventure to Africa. At least they will have something to say about Morocco. At the time I was young, single, and good looking , I did get a phone number, it turned out to be a non existent number.

01/27/12

honestabe said:

... The RAM tickets are indeed very expensive, so much so that when I fly to the USA, I usually go via Europe. The savings is often several hundred dollars. I have spoken with many travel professionals in the USA that say they could DOUBLE their business with Moroccco if there were a direct RAM flight from NYC -Marrakech, even just once or twice a week. They also say that a direct Marrakech -Fez flight would help a lot, and that RAM needs to radically improve their business class to and from the USA.

01/27/12

man en blanc said:

On the lighter side, eh MB? Almost all of us had had at least one bad experience with the RAM. For me, the straw that broke the camels back happened on a muggy, stiflingly hot evening of July 2002. They kept us hostage inside one of those scissor lift platforms for over an hour because the daughters of a minister were late. Yup. 200 hundred tired Moroccans were enclosed in sauna-like box because the cashiers at Saks were slow ringing up the sales of the daughters of the privileged. Needless to say, I haven't done the JFK-CASA route since then. Amateur hour is over folks! Time to let the RAM die a natural death, and bring in professional US, European or better still, Asian companies to ferry us across the pond.

01/27/12

S Hassi said:

RAM Just last month The King himself was honouring Mr Ben Hima for his excellent services to LA RAM!!!! Typical of Morocco always rewarding failures and mafiosos!!! I have never seen a patriotic Moroccan ever been honoured by the king. To every Moroccan la Ram ticket is too expensive But for any member of the royal family they can have the whole RAM plane for free ( SHOPPING TRIPS ABROAD )!!! and this what is driving this company to bankrupcy

01/27/12

Morcelli said:

... Few years back a very good friend of mine back in Morocco opened a restaurant, he priced the sandwiches from 30 to 60 dirhams, chicken, lamb, fish...etc. In the first few months his business was profitable, then little later, that customers stated to disappear due to 2 other restaurants that opened in the same street. He decided he is not going to sit and watch his livelihood disappear, he switched from sandwiches, to pocadillos that he priced at 12 dirham. The business stated to pick very quickly, now he is the only restaurant left in that street. You've got my point, lowering the price and cutting cost can indeed be profitable. unfortunately RAM is too St***id to try it. Hassan, you are absolutely right, we used to go every year, now it has been 4 years we have not used ram. That's $20,000 that RAM will not get from me. Now let see how many 20K RAM will not see.

01/27/12

Anwar Bouanane said:

... Very we'll said a si Lmasiky. This monopoly need to stop. It is much easier for our brothers in europe to go back to the motherland.As you said it is a burden. If all of us keep constant pressure,eventually something will change.

01/27/12

LizardKing said:

... Maybe we can hitch a ride..or a flight for that matter with "prince" rachid on his private jet multitrips at least once a year...consider it a tax return for laughing out loud !!!

01/26/12

said bensaid said:

RAM Lets be honest royal air Maroc can not offer you a ticket for 300 or 400 dollars , everything is expensive now , the fuel , food , etc . plus Ram is a small company with few airplanes , casablanca- new york flight cost them lot of money , they have to pay the airport , the staff, management in usa there is lot of bills . what RAM should have done is cut the price by 10% OR 20% . And stop offering its emplyees the discount fare what is called gp and make them pay too, they get paid for the work they do so they should pay for their travel , lot of them abuse that and using these services offered by ram to its employee to do busines

01/26/12

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